We are incredibly lucky to have Igna and love getting emails like this:
My husband and I lived in North Carolina for the past few years with our Basset Hound, Hefner. In July of this year we decided to take new jobs in Grenada in the Caribbean and one of biggest concerns was how Hefner was going to get there (with only a few flights for humans a day and the intense heat I thought it might be impossible!). From accepting the jobs and arriving in Grenada we only had two months to organize our lives and get down there, so we didn’t really have the time to research Hefners travel arrangements. In addition we were going to leave Hefner in NC for a few weeks with a friend whilst we found somewhere to live in Grenada.
After finding the Pet Movers website I sent them an email and was called straight back. They sounded very professional and within a few days I had a reasonable quote. What impressed me so much was that they took care of everything from all the documents to picking Hefner up at my friend’s door. Hefner’s personal move counselor, Igna Traub, was fantastic and never complained about my endless questions and worries! His flights were organized in no time (RDU-Houston-Miami-Trinidad-
Grenada) and Igna emailed whenever we had to do anything (such as rabies vaccination and getting his health certificate). She was also constantly on the phone to Grenadian authorities (who work at the typical Carribean pace!) making sure all our documents were in order. When it came to the day of travel he was picked up in the early hours of the morning in NC and flown to Houston where he was met, fed, watered and walked before getting on his next flight to Miami. Once in Miami he was checked into the Amerijet flight for the next day and put into boarding kennels overnight (Amerijet has an unusual policy of not confirming flights will actually take place but thankfully Igna had organized a back-up plan if the flight did not go ahead). Thankfully, he left Miami on time and arrived in Grenada on the minute he was supposed to, looking a bit dazed and confused but very happy to see us. What was wonderful was that every step of his journey Igna emailed me to say he had arrived safely and was doing well – thus keeping me from any unneccessary worry. As you can see this was not a simple journey and I do not know what we would have done without Pet Movers. I have nothing but the highest recommendations for this company and if we are to move again I know who we will be contacting!!
Thank you so much Igna and your team